Customer reviews of Ace Car Sales

By Geoff H on 19 May 2021 | Purchase not verified

From start to finish this was a great experience,no pressure,long test drive didn't have to ask as has been the norm in previous purchases,good px given,couldn't be happier,Thank you will definitely recommend to anyone wishing to purchase a car without pressure

By Janice H on 05 December 2020 | Purchase not verified

BMW X 3 purchase lovely car needed some work straight away no fault with car initially occurred a couple of days post purchase . I had repaired locally. ACE CARS COVERED THE COST would recommenced and use again.

By Mark H on 12 October 2020 | Purchase not verified

We traveled from stoke on Trent to buy a Honda crv not dissapionted excellant service

By Declan W on 07 September 2020 | Purchase not verified

Terrible, went there to test drive a car and was then accused of test driving 2-3 cars before and never buying them (ive only ever been there 2 times) which clearly wasnt the case, the guy had horrible attitude from the start. Id avoid them completely.

Reply from Ace Car Sales on 08/09/20

Hi I am sorry to hear this from you, our main aim is to keep our customers happy at all times, like you can see with the rest of the reviews, first of all you did not have a viewing booked for a test drive which we state in the adverts because of the government guide lines on the covid pandemic, but we still let you test drive the cars which we could have refused, also we where never rude to you we where just going by the government rules, I am sorry again for your experience, our main priority is to keep all our customer happy at all times, we have a very good reputable family business, and our reputation on service provided is very high

By Usma R on 22 April 2020 | Purchase not verified

Great service. They opened up for me just for a viewing because of the lockdown and I ended up buying the car, the car is great love it ( BMW 5 series ). Highly recommend

By Ovais A on 28 February 2020 | Purchase not verified

Amazing experience! Highly recommend

By Nigel A on 11 September 2019 | Purchase not verified

The sales person was very helpful. Highly recommend. Top service. Vw passat

By Matt M on 12 May 2019 | Purchase not verified

Was really happy and impressed with the great customer service offered at Ace Car Sales. Lead to us purchasing a car from here that we are very satisfied with and had a great experience purchasing. Would 100% recommend the guys at Ace Car Sales.

By adam N on 06 December 2018 | Purchase not verified

Excellent service, trustworthy, helpful fellows. They had a few vehicles I was interested in. I looked a t a few, test drove a couple and came away with a quality used car at an excellent price. Fair trade in price too. Would not hesitate to recommend ACE cars to anyone. Bit of a trek from my house but well worth it.

By Dean E on 04 November 2018 | Purchase not verified

Drove near 3 hours to see a car only to see its covered in scratches. Seats with holes. Starting of laqer peel on bonnet that was the first couple of min lookinh around it.Was stopped due to a person who just walked in saying hes buying it now and that he phoned the day before( as did i) they tryied to sell me another car of the same that was much worse. I replied no thank you i came to see this one tried to tell me its normal for it to fail on fumes mot check.(second car) non of the damage was in the add. 3 hours wasted 1 way all on there last legs having a look around all cars had something wrong and damage to bodys. This is not a bitter review but an honest one.. cheap auctions cars. a good car sells it self you dont need to put them in an auction .words of wisdom.

Reply from Ace Car Sales on 06/11/18

I am sorry to hear this and you have a right to be angry but when you did come in the garage I did give you 1st option on buying the car but you said no let the other person see it 1st because he was already having a look at the vehicle, and if there was that many issues with the vehicle than the other customer would not have purchased the car but he did purchase it. All our cars are checked and all are in good condition, with some there will be age related marks but nothing serious, all our cars are coming from the main dealer part exchanges which we are happy with, that is why we are selling so many, we have a good reputation for our family run business and we always want our customers happy, if there is any thing we could do for you then we will but I don’t understand this bad review you have gave us, this is only because the other customer bought the car and you come from a long way away but I am sorry and if I could do anything than I would. Kind regards Sales manager